Guerbet
Expertise
HR
Industry
Pharmaceuticals
Introduction
Absence management pharmaceuticals is a complex, time-consuming process for medical firms. Guerbet, a leader in pharmaceutical imaging, partnered with Ayming to streamline its absence management, ensuring compliance with social security regulations, boosting recovery rates, and freeing HR and payroll teams from administrative overload.
The Challenge
Guerbet’s internal payroll and HR teams were already managing a full portfolio of tasks. Absence management—coordinating with CPAM (health insurance), verifying indemnities (IJ subrogées), and monitoring return-to-work processes—was handled by a single, overworked employee working alternating shifts. The lack of continuity, limited bandwidth, and delays in reimbursement created cash flow strain and process inefficiencies. To resolve this, Guerbet launched a tender to delegate the entire absence management cycle to a specialized partner, from initial sick leave through medical return and indemnity recovery.
The Approach
Ayming implemented the solution in a project mode with strong collaboration and adaptability:
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Initiated workshops and exchanges with Guerbet’s payroll and HR teams to understand existing processes and pain points.
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Adopted Guerbet’s tools, processes, and calendars without forcing wholesale change, ensuring smooth internal alignment.
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Took full charge of the absence life cycle: receipt of sick leaves, managing return-to-work medical visits, and the recovery of indemnities (IJ subrogées).
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Maintained rigorous oversight via weekly and quarterly check-ins, and made themselves available daily through instant messaging.
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Emphasized transparency, with clear communications and the guarantee of professional responsiveness.
Key figures
compliance secured with social security regulations
employee absences processed each year through the optimized system
of daily allowances successfully recovered
The Impact
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> 90% indemnity recovery rate for subrogated daily allowances (IJ) thanks to diligent follow-up and claims management.
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Significant time savings for Guerbet’s payroll administrators, who are freed from day-to-day absence processing.
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Consistent process continuity, with an external team becoming an extension of Guerbet’s HR operations.
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Greater administrative rigor, reducing cash advance burdens and improving control over absence files.
About Guerbet
Guerbet is a French pharmaceutical group founded in 1926 and specializing in medical imaging. A European leader, Guerbet designs, manufactures, and markets contrast agents used for diagnostic examinations by MRI, CT scan, and ultrasound, as well as injection systems and related medical devices.
The group has approximately 1,300 employees, spread across Guerbet and its subsidiaries, with sites in Villepinte (headquarters), Aulnay-sous-Bois, Brittany, Lyon, and Marans.
